********** service from merchant

<p>I bought pots at the @home store for Mother's Day as a gift on the 13th May 2017. The first transaction bounced on their side but it went off on my phone and I was told that I needed to swipe again because it will reverse either on Monday but latest Tuesday morning. I called the store on Tuesday morning to tell them that I've just spoken to my bank and nothing has been reversed. The guy that was helping me told me that the merchant says that I must produce a bank statement for them to help me and I said I didn't think that was necessary because they had already given me the receipt that bounced which obviously had a trace number. I emailed that receipt and the one that went through so they could trace both transactions and they refused. I was basically forced to email my bank statement because as they said,if I didn't do it then they wouldn't help me. I feel inconvenienced and disrespected.</p>