Highly annoyed & disappointed

App**** for high value at forest hill @ home, my application was accepted when I went to purchase the couches I liked on 22/5 we needed to call the call centre for authorization we spoke to a gentleman named Simphiwe. This person didn't even listen to the situation he wasn't helpful at all, after having to explain one thing to him for a full hour he tells us that the relevant dept. is closed and we should call again on 23/5 because they open till 3 o'clock, went back to the shop on 23/5 to find that call centre doesn't open on a saterday. I have still not purchased my couches and disappointed that I was given incorrect information, then I wasted my time going to the shop twice with no assistance. The store also requires to make sales I'm sure, and those won't be achieved if the call centre is ***********.