Helpful store consultants

I’m so pleased with the service I received from Ayanda and Anele (sorry for terrible spelling) at @Home Living Space Breakwater. They patiently listened to all my complaints about poor service and communication from their distribution Centre and went the extra mile to try to assist even though the @Home systems don’t create much opportunity for them to do so. They deserve great credit for their customer care.

While my grievances were not with them and beyond their control, they were polite despite my rants.

I still think the delivery process let’s @Home down, and communication between drivers, customers and DC consultants could be greatly improved. I spent a lot of time waiting for a driver and unsure of what time he would arrive (or if he would arrive at all) since the distribution Centre left for the day without contacting me with a final update on the drivers whereabouts. This information was important to me as I needed to travel home from work to accept the delivery. I finally did receive my furniture at 6pm and I’m grateful for the after hours service but a lot of frustration could have been avoided in this process!

Despite this, great service from the @Home store at Breakwater. Thank you!