MC
Maryna C

1 reviews | Active since Apr 2017

18 Jun 2018, 09:39

Great service from Sergio and the team at @Home Canal Walk

After a hugely disappointing experience with the TFG online ordering payment system, I must comment on the excellent service I received from Sergio Isaacs and the rest of the team at @Home Canal Walk. They listened to my story and took my frustration on board, recognising that I was a loyal customer. They assisted me and Sergio followed up regularly. I finalised my transaction at this branch and have had my confidence restored. I still need to order one more piece of furniture once it comes into stock next month and will be sure to return to Sergio and the Canal Walk branch, but will never again order anything via the TFG website. Thanks Sergio!

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Replies (1)
@Home
@Home's reply18 Jun 2018, 10:31
Official

Hello Maryna

Thank you for taking of your valuable time to send us this feedback after your poor experience with our E-commerce Team. We appreciate your loyalty and wish you many more memorable moments shopping a our @home stores. We have also sent this feedback to the Field Management Team for Canal Walk.

Thanks

The @home Customer Care Division