Great Service!

A short while ago I called @home customer services trying to ascertain if they could tell me of some provider who could repair my Breville toaster of 10 years. I was aware that it is their policy not to repair the Breville toasters or kettles, so after searching the internet with no luck, I called their customer services, who asked me to take the toaster to my nearest branch, being Constantia, and that they would contact the branch and that Damien would deal with the matter. A week later Damien called me and then called me again after a few days to check when I was going to bring the toaster in. When I did get there, I was amazed at the service. I couldn't believe that they insisted on replacing my toaster, despite me repeating that it was 10years old. I was totally taken aback, since one does not get this level of customer service in many places these days. @home have definitely got a gold star from me and I can't help telling anyone and everyone about it.