Great Product, Dismal Service

On Friday the 16 March, I called the call-centre to advise that I had used a voucher but the price did not decrease, the so called manager issued another on that also did not work. I called a few times about the same thing, but realized that the R75 off was really not worth being in the phone with people who didn't care. At the time of my call I was ordering 6 Fur throws, and asked that Meshum arrange for them to be wrapped individually, she promised to do this, I placed the order and got a confirmation that delivery would take place via email. On Tuesday, I am in the middle of a meeting, but take a call, thinking its one of the business partners, but it was a call centre agent who tells me--after 3 days-- that there was a problem with payment, she had no solution and kept just saying payment didn't go though. I completer payment and the delivery happens, they were not wrapped and confirmed they would be. I called on Friday and asked that delivery be made on Monday--instead, 20 boxes get delivered at my office while I am not there and am important meeting was about to happen-- this was incredibly embarrassing and hindered my position at work. I'm incredibly unhappy.