Got Injured in @Home Walmer & Ignored!

I fell badly in the @Home Walmer store on 29.09.18 due to a flatbed trolley being left across a walkway in the store and I did not see it while browsing. After trying to fob me off to the courier company as they had left the trolley in the aisle in the store Kevin the Store Manager called his Ops Manager Karin to tell her about this incident and log an accident report. I was told I could expect to hear from Karin on 1 October 2019. It is now end of 2nd October and to date I have heard from NO ONE from @Home! Absolutely disgusting, they certainly dont care about their customers getting injured in their store and seem to be just praying that ignoring the fact will make me go away?!