Four Weeks, No Follow-Up: Frustrating Service Experience with Dyson Return

I would appreciate it if someone could urgently contact me to help resolve an ongoing issue with your Clear Water branch.

I initially purchased a Dyson vacuum cleaner which was faulty and subsequently replaced. Unfortunately, the replacement unit is also faulty. It has now been over four weeks with no follow-up from the store, despite multiple calls from my side and assurances that the matter was being handled.

I was informed that Dyson would be collecting the item for assessment; however, there was a two-week delay from the store’s side. I was then told that if I was unhappy with the process, I should contact Dyson directly – but no contact details or reference information were provided, leaving me with no clear way to move forward.

Despite asking repeatedly to speak to a supervisor, my requests were either ignored or met with promises of a call-back which never materialised. When I try to follow up, I am placed on lengthy holds with no resolution or meaningful response.

This level of service is unacceptable, and I am now requesting immediate intervention from someone who can take ownership of the issue and assist in resolving it swiftly.