DB
Damian B

1 reviews | Active since Mar 2009

15 Jan 2016, 12:40

Forced to pay delivery fees

So I went in to your lifestyle crossing store to purchase a TV unit. The 2 meter \Fossil"unit for R7499 to be exact.<br> <br> I was told in store however that they are out of stock in store and only have stock available in the warehouse. This is fine.<br> <br> The next bit is what grates me... I have two options of obtaining the unit<br> <br> 1.) Drive to centurion to find your warehouse and collect it from there<br> 2.) Pay 5 hundred and something rand for delivery and wait 6-7 days<br> <br> There is no option of having the unit delivered to your store from where I can collect it myself. <br> <br> You guys then need to advertise the price inclusive of your delivery fee"

0
Replies (1)
@Home
@Home's reply15 Jan 2016, 14:08
Official
Hello damian,

Hello Damian Burnett

Thank you for taking the time to inform us of your concern. We have escalated this to the Field Management Team who will be in contact with you directly.

Kind Regards
The @home Customer Care Division