1 reviews | Active since Sept 2012

19 Dec 2018, 17:52

False promises

My wife and I ( as of yesterday )

Set up a gift registry at @home for our wedding

The gift registry would not register or rather allow us to add items online we brought this to @homes attention however it was not rectified

Last week a gentleman from thier online team called me to ask if it had been addressed I said no it hadn’t as a result he promised me a @home voucher and stated I would recieve it by no later than Friday last week well what was promised was not fulfilled to date no voucher received very poor form @home

0
Replies (1)
@Home
@Home's reply20 Dec 2018, 09:21
Official
Hello Tyler
We apologise for the experience you had and we have already escalated this to the the Online Team and asked that they contact you directly to assist.
Thanks
The @home Customer Care Division

Best regards,