Failure to Deliver : Unsatisfied Customer

I purchased an item online on the 04th of March 2022 and made a full payment on the day , with a request to have the item delivered on the 01st April 2022. I didn’t receive any communication from any of your team members. I'm the one who had to follow up constantly about the progression of the order only to find out in the week that I was expecting to receive the order that the item failed the quality check . Mind you if I didn’t ask about it I assume I wouldn’t know I will be just sitting in the dark and waiting for the item . What is even more devastating is that I’m currently sleeping on the floor in this cold weather because I don’t have a bed and I haven’t received my refund from @home (2 weeks later) so I will be able to buy a bed from somewhere else because I can't afford to sleep on the floor for another month . There is absolutely no hope for the refund process to happen anytime soon since no one has even asked me my banking details or has taken me through the refund process so more days for me rolling on the floor. Countless follow up emails has bern sent but absolutely no response received. I wouldn’t recommend your service to anyone , the turnaround time is highly unreasonable. I made a purchase on the 04th of March and you guys are telling me I will have the item at the beginning of May on top of the unreasonable turnaround and don’t wanna refund me , communication is absolutely not there .

I’m so disappointed and disgusted by your service