Failed collection although supporting docs evident

Upon going to the store to collect my rug an receive my deposit refund, I was told they weren't able to assist as the design consultant I had been dealing with would only be in at 11:00 an no notes were left for other employees to action. I paid via EFT, had all the necessary supporting documentation showing proof of payment etc an yet was told to come back later. Sandton is an inconvenient mall from where I stay to have to return for collection. I requested a store closer to me be provided with the necessary doc for collection once all is sorted. Pathetic service when one has the necessary doc an a waste of time, taking time out of my working day to leave empty handed.