Expensive Bed Purchased Keeps Breaking

We purchased an expensive bed from @home 2 months ago and no one mentioned that the beds from there would be so unstable. The wooden planks slip out every single day and my husband and i have to fix our bed everyday. one of the wooden planks have split in the center and now that entire side of our bed is lower than the other. No one explained these things to us when we purchased and we need something to be done about this. We have contacted Corine from the Gateway branch and of course nothing has happened.