Exceptionally late delivery

I have been trying to get hold of my order from @home since the 2nd of October. <br> <br> I am afforded no response (as promised) and now that the order is really late, I am given no remuneration/compensation or any kind of 'appology'. <br> <br> This is unacceptable service. I do not care of the 'status of the shipment'. Every single time I order from @home, I wait a minimum of 3 Months AFTER the promised delivery date. <br> <br> Staff are exceptionally unhelpful!