JA
Jade A

1 reviews | Active since Apr 2021

12 Jan 2023, 12:30

Exceptional Service & Quality

I have to compliment the @Home team for their exceptional customer service and operations. Over the Black Friday period I ordered dining room chairs from them and once they were delivered I wanted to change the colour. The customer services team swiftly responded to me and made the exchange within a week without hassle. It was surprisingly easy to communicate throughout this process.

I also found the delivery team to be super helpful, good at communicating and efficient as well.

This experience is in sharp contrast to a few other brands that I have purchased from over the busy Nov/ Dec 2022 period. It seems like while most companies were spinning and unable to keep up with the demand, @Home was effortlessly nailing everything.

So @Home so well done to your team. I also love my new chairs!

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