CA
Camron A

1 reviews | Active since Mar 2012

13 Jul 2016, 17:36

Everything was great until delivery

<p>i bought a beautiful sofa from ********** It was delivered and the delivery guys put one of the legs in skew, not a simple job but there seemed to be a manufacturing fault with alignment. I told them I was worried about it. I phoned the group within 24 hours and notified them. They said they would get back to me. I phoned the next day and asked for advice, if someone could help me. Again, they logged my message and never got back to me. I have asked for help on the website but no reply. Now I'm not sure what to do. All I want is for some to help me change the foot or realign it so that the sofa doesn't suffer.</p>

0
Replies (1)
@Home
@Home's reply14 Jul 2016, 08:07
Official

Hello Cameron Andrews

Thank you for taking the time to send us this feedback. We apologise for the level of service you received and have immediately escalated this to the Field Management Team who will contact you directly.

Thanks

The @home Customer Care Division