Even after complaining - still BAD SERVICE

Although everybody is very nice, somewhere there's a competency problem. After previous complaint... The furniture available has been delivered. And were told dining table would be delivered 17/18 March. Today I went to @Home because AGAIN no one phoned me back as they said the previous day. The table had to be taken off of out initial order for the delivery of available furniture to be made, but then they never replaced the order to our name! Hence, no delivery! Now we have to wait, AGAIN, another week, to receive our furniture. It'll be nice if people would actually do there work properly and follow up with their customers. Surely they can make a list of all the orders with issues and make sure they have been sorted out?<br> I also requested a refund on our delivery fee as it was late... And well, this whole process has been such a hassle. I think I'm ATLEAST entitled to that. But apparently this task is too difficult for anybody to conduct.