Embarrassed in front of friends

Two months ago, I posted on your Facebook wall that I am in urgent need of 3 of the back cushion covers for my sofa, as they were damaged in storage. I received immediate assistance from head office, who referred me to the manager, Promise, at the @home living space in Boksburg. Promise saw the urgency in my request, and for the first week was on top of the matter... Calling me, informing me of what was happening, and that the supplier would deliver the covers to his store. I asked if I could eft the 300 for the cushions to his store, he said no, not yet. He will get back to me. Since then, I have emailed him twice and called him twice, and I keep getting told the same story, that he will find out and call me. I'm still waiting. I explained to him I will have family visiting, and I needed the covers urgently. He said he understood the urgency. To this day, I am still awaiting feedback. My family have come and gone, and I ended up humiliated because my matter does not seem to be important enough. I urgently need this sorted. My official house warming is in a few weeks... And I do not want my family and friends seeing the couche covers in this condition. Please, I beg of you. Help me please.