****ed customer

I'm highly frustrated I placed an order on the 25th of November I received 2 sms's that the parcel is ready for pick up I went to the @ Home store and twice the same person sorry there's nothing here so I'm asking myself who's *********** the workers at the @home store, the online staff that took the order or the couriers. I need someone to contact me immediately and I need to be compensated for all the blade inconvenience caused. If I am not contacted in 24hrs I will be taking legal action. ***