NK
Nelly K
1 reviews | Active since Dec 2019
19 Jul 2023, 15:16
Duvet doesn't fit!
I purchased 2 expensive feather duvet from @home. It doesn't fit on my kids bed. I left it . Few months are gone n to say the least it is ugly. I had visitors asking if I bought the wrong size. It is a @home brand feather duvet!
Helpful (0)
Replies (11)0
Replies (11)
@Home's replyOfficial
19 Jul 2023, 15:41Hello Nelly Hoosen.
Thank you for your honest review. Have you tried to return the duvets for an bigger size when you realized the duvets are too small.
Please inform us at which store have you purchased from.
Thank You
The Guest Experience Team
Thank you for your honest review. Have you tried to return the duvets for an bigger size when you realized the duvets are too small.
Please inform us at which store have you purchased from.
Thank You
The Guest Experience Team
Best regards,
@Home's reply19 Jul 2023, 15:41
Official
Hello Nelly Hoosen.
Thank you for your honest review. Have you tried to return the duvets for an bigger size when you realized the duvets are too small.
Please inform us at which store have you purchased from.
Thank You
The Guest Experience Team
Thank you for your honest review. Have you tried to return the duvets for an bigger size when you realized the duvets are too small.
Please inform us at which store have you purchased from.
Thank You
The Guest Experience Team
Best regards,
NK
Nelly K's updateReviewer Update
19 Jul 2023, 16:07No. I didn't. I thought it's supposed to be that size . Then I realized n family members mentioned it might be the wrong size
NK
Nelly K's update19 Jul 2023, 16:07
Reviewer Update
No. I didn't. I thought it's supposed to be that size . Then I realized n family members mentioned it might be the wrong size
@Home's replyOfficial
19 Jul 2023, 16:13Hello Nelly Hoosen.
Kindly have the duvets returned to the store you orginally purchased from, with your receipt on hand.
Hope this finds you well.
Thank you
The Guest Experience Team
Kindly have the duvets returned to the store you orginally purchased from, with your receipt on hand.
Hope this finds you well.
Thank you
The Guest Experience Team
Best regards,
@Home's reply19 Jul 2023, 16:13
Official
Hello Nelly Hoosen.
Kindly have the duvets returned to the store you orginally purchased from, with your receipt on hand.
Hope this finds you well.
Thank you
The Guest Experience Team
Kindly have the duvets returned to the store you orginally purchased from, with your receipt on hand.
Hope this finds you well.
Thank you
The Guest Experience Team
Best regards,
NK
Nelly K's updateReviewer Update
19 Jul 2023, 17:21It's probably 4 months old. Which store is going to take it back. Don't make me go to the store and run around in circles!
NK
Nelly K's update19 Jul 2023, 17:21
Reviewer Update
It's probably 4 months old. Which store is going to take it back. Don't make me go to the store and run around in circles!
@Home's replyOfficial
20 Jul 2023, 10:50Hello Nelly Hoose,
Please advise at which store have you purchased the duvets from.
Kind Regards
The Guest Experience Team
Please advise at which store have you purchased the duvets from.
Kind Regards
The Guest Experience Team
Best regards,
@Home's reply20 Jul 2023, 10:50
Official
Hello Nelly Hoose,
Please advise at which store have you purchased the duvets from.
Kind Regards
The Guest Experience Team
Please advise at which store have you purchased the duvets from.
Kind Regards
The Guest Experience Team
Best regards,
NK
Nelly K's updateReviewer Update
20 Jul 2023, 10:53Gateway if I'm not mistaken
NK
Nelly K's update20 Jul 2023, 10:53
Reviewer Update
Gateway if I'm not mistaken
NK
Nelly K's updateReviewer Update
20 Jul 2023, 10:54Please check my slip on my account
Card number ***
Card number ***
NK
Nelly K's update20 Jul 2023, 10:54
Reviewer Update
Please check my slip on my account
Card number ***
Card number ***
@Home's replyOfficial
21 Jul 2023, 09:42Hello Nelly Hoosen.
We have reached out to the Store Manger of Gateway- Natalie Pillay will assist you to exchange the duvets for an bigger size.
Hope this finds you well.
Thank you
The Guest Experience Team
We have reached out to the Store Manger of Gateway- Natalie Pillay will assist you to exchange the duvets for an bigger size.
Hope this finds you well.
Thank you
The Guest Experience Team
Best regards,
@Home's reply21 Jul 2023, 09:42
Official
Hello Nelly Hoosen.
We have reached out to the Store Manger of Gateway- Natalie Pillay will assist you to exchange the duvets for an bigger size.
Hope this finds you well.
Thank you
The Guest Experience Team
We have reached out to the Store Manger of Gateway- Natalie Pillay will assist you to exchange the duvets for an bigger size.
Hope this finds you well.
Thank you
The Guest Experience Team
Best regards,
NK
Nelly K's updateReviewer Update
21 Jul 2023, 10:54Hi
Did u check if uts the same branch?. Thank you
Let me know. And what is manager name
Did u check if uts the same branch?. Thank you
Let me know. And what is manager name
NK
Nelly K's update21 Jul 2023, 10:54
Reviewer Update
Hi
Did u check if uts the same branch?. Thank you
Let me know. And what is manager name
Did u check if uts the same branch?. Thank you
Let me know. And what is manager name
NK
Nelly K's updateReviewer Update
21 Jul 2023, 10:55Also do I have to pay ?
NK
Nelly K's update21 Jul 2023, 10:55
Reviewer Update
Also do I have to pay ?
@Home's replyOfficial
21 Jul 2023, 11:14Hello Nelly Hoosen.
We did not check which store it was purchase- we trust that it was purchased at the mentioned store.
Exchanges on an bigger size- if there is any cost involved, you will have to cover that.
Thank You
The Guest Experience Team.
We did not check which store it was purchase- we trust that it was purchased at the mentioned store.
Exchanges on an bigger size- if there is any cost involved, you will have to cover that.
Thank You
The Guest Experience Team.
Best regards,
@Home's reply21 Jul 2023, 11:14
Official
Hello Nelly Hoosen.
We did not check which store it was purchase- we trust that it was purchased at the mentioned store.
Exchanges on an bigger size- if there is any cost involved, you will have to cover that.
Thank You
The Guest Experience Team.
We did not check which store it was purchase- we trust that it was purchased at the mentioned store.
Exchanges on an bigger size- if there is any cost involved, you will have to cover that.
Thank You
The Guest Experience Team.
Best regards,