1 reviews | Active since May 2017

24 May 2017, 18:35

Dreadful Wedding Registry

<p>We made one mistake for our wedding and that was making @Home our wedding gift registry provider. We have been married for 32 days and we still don't have all our gifts. People at the store won't help us and say that the online @Home is separate from the stores and we must phone their customer service hotline. When you phone the hotline, it's a general TFG service Centre and they are more useless than the store. They can't tell us where our order is, what date it will come, or any information other than someone will call you on the day. This is incredibly frustrating and inconvenient as both my wife and I work full day jobs. The orders that have been delivered have come in 3 separate orders and all the gifts have been mixed up. We therefore don't know who has given us what and have no way of verifying this or if we are actually going to receive everything that people bought for us. The cherry on the top was them cancelling a gift worth R2000. Thankfully this friend told us about the gift so we could raise it with ********** <p> </p> <p>Anyone getting married and looking to use @Home as a gift registry, do your self a favour and don't even consider them. Use someone like YuppieChef who puts their customers at the Centre and is extremely organized...</p>

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Replies (5)
@Home
@Home's reply25 May 2017, 09:26
Official

Dear Mr. de Souza

We apologise for the inconvenience you experiencing and we have already escalated this to the On-Line Management Team who will contact you directly with a way forward. Thank you for taking the time to send us this feed.

Kind Regards

The @home Customer Care Division

's update25 May 2017, 10:43
Reviewer Update

Hi **********

Thank you very much for the response. It is amazing how the only way one can get good service is if you go onto social media. Your social media teams need to teach your Online sales division a thing or two about customer service :).

Looking forward to hearing from them.

Thanks.

@Home
@Home's reply25 May 2017, 10:51
Official

Hello Mr. de Souza

I have received confirmation earlier, from the On-line Team that they are on it and that they will make contact with you today. We are keeping in touch with them to ensure that this results in a positive interaction.

Thanks

The @home Customer Care Division.

's update26 May 2017, 15:30
Reviewer Update

Yesterday came and went, and today is about to come and go and still no one from your On-Line team has contact me. This is seriously a joke!!! Please can I be given the contact number of someone senior so that I can call them.

@ Home obviously do not care about my complaint nor do they care about my business.

's update29 May 2017, 13:47
Reviewer Update

Still nothing from your online team. What is going on??????