FH
Fleur H

1 reviews | Active since Apr 2018

03 Apr 2018, 16:14

DON'T ORDER FROM @HOME STORES

Horrible service. I ordered an expensive leather couch, was told it was in stock, delivery would be in a week. Then some lady called to say it wasn't in good condition, should she put an order in for one to be made. I said yes please, please get back to me with an order number and time it would take to make and deliver the couch.

Of course, she didn't get back to me. Then I tried to phone customer service. CUSTOMER SERVICE? What a joke. Was on hold the whole afternoon. Finally got through to someone who said he would get back to me. He didn't, of course. Got the store number for Lifestyle crossing off the internet, wrong number. Phoned all over the show to try and get a correct number for Lifestyle crossing, no one knows or can help.

This is my experience so far. I will keep you all posted. So far the service has been absolutely shocking.

0
Replies (4)
@Home
@Home's reply04 Apr 2018, 09:26
Official

Hello Fleur

Thank you for taking the time to send us this feedback. We apologise for your experience and we have escalated this to the Field Management Team who will contact you directly to assist.

Thanks

The @home Customer Care Division

@Home
@Home's reply04 Apr 2018, 09:26
Official

Hello Fleur

Thank you for taking the time to send us this feedback. We apologise for your experience and we have escalated this to the Field Management Team who will contact you directly to assist.

Thanks

The @home Customer Care Division

@Home
@Home's reply04 Apr 2018, 09:26
Official

Hello Fleur

Thank you for taking the time to send us this feedback. We apologise for your experience and we have escalated this to the Field Management Team who will contact you directly to assist.

Thanks

The @home Customer Care Division

@Home
@Home's reply04 Apr 2018, 09:26
Official

Hello Fleur

Thank you for taking the time to send us this feedback. We apologise for your experience and we have escalated this to the Field Management Team who will contact you directly to assist.

Thanks

The @home Customer Care Division