Dont buy Breville!

<p>It has officially been 5 months since we have handed in our Breville coffee machine at @Home Loch Logan to be repaired. Promise after promise turned into lie after lie as we explored every avenue just to get our machine back (my wife loves her coffee!). But we seem to strike out every time. It became clear to us that there seemed to be an attempt to intentionally mislead us in order to buy time, that or this is the single worst effort at customer service I have seen.</p> <p> </p> <p>I have a massive thread of emails containing oh so many empty promises (this doesn’t include the many empty promises we heard at the @home store). Almost 2 weeks ago I got a call from Nicholine at Loch Logan @Home where she confirmed that our machine has been fixed and that we would get it early the following week… guess what happened?... still no coffee machine.</p> <p> </p> <p>Throughout all of this we came to realise that we are not alone! So many of our friends and people we know have had an issue with their Breville Machines as well as appalling customer service from ********** <p>The Breville coffee machines seem to be designed to break after exactly a year! I can’t tell you how many accounts we have heard of where the Breville machine breaks either 3 days before or 3 days after the one year warranty…. But don’t think you will get a new machine if it broke inside the warranty period!! And if it breaks just afterwards… well unlucky.</p> <p> </p> <p>PLEASE think twice before buying a coffee machine (which makes great coffee unfortunately) that will cost you upwards of R9000 and then most likely not last a year. Please also be aware of the customer service issues at @Home and save yourself a lot of frustration!</p> <p> </p> <p>Please feel free to share your story below. We are hoping that shedding a light on this will resolve the issues of a whole bunch of people.</p> <p> </p>