DO NOT OPEN AN ACCOUNT WITH THIS COMPANY

Absolutely shocked at the customer service I have received from @Home. I went into the store on the 10 July to open an account so I could buy a new couch. I received an SMS on the 14 July to say that my card is ready for collection. I then went to the store to collect my card which they couldn't find on the system. An hour later they are finally able to give me my card.

The couch I wanted to buy was R10200 so I wanted to pay in R3000 and put the other R7200 on my account (Because I was only approved for R7200 worth of credit), they informed me that you cannot split a payment that is on account, therefore I will have to buy gift cards on account to pay for the couch. They told me this was the only possible way I could do it, so we put R7200 worth of gift cards on my @home account so I could pay for the couch and I paid R3000 out of my own pocket.

Fast forward to a few days later (17 July), I have found a cheaper couch elsewhere so I want to cancel my order and have the money credited to my account (So that my account will be back to R0). I go back into the store and am then told that unfortunately they cannot credit my account with giftcards as it is not allowed, they can only give me R7200 worth of gift cards to spend in store. This is the most RIDICUOUS thing I have ever heard of in my entire life, it's an absolute **** that I was FORCED to buy gift cards to pay for the couch and I was not informed that I would not be able to return it. They are now forcing me to have credit with their store by paying me back with gift cards. I was also told I can't be paid back the R3000 that I paid out of my own pocket because "It all has to be done together"???????????????????? The person behind the counter was out of their jurisdiction and had to phone customer service while I was there which told me the exact same story. I then laid an official complaint and have received a reference number.

It is now the 26 July and I received a call this morning to say my order is ready for collection!!!!!!!! This means that they haven't even cancelled the order, I am absolutely shocked at how terrible this experience has been.

The shop assistants have phoned me twice to find out if customer service has contacted me which they haven't. I phoned customer service today and they tell me that only the store assistants can help me.

GIVE ME MY MONEY BACK I am absolutely disgusted that you can treat customers like this. I will take this further if it is not sorted out within the next few days.