DO NOT BE FOOLED

Item: @Home
Rating: 1
Author: Jethro R

DO NOT BUY ANYTHING FROM THIS BUSINESS you WILL be DISAPPOINTED. I purchased a highly overpriced mattress and base set, which made it for 3 months before the base began to creek and the mattress became indented, began to collapse in places and slant towards the edge of the bed. Only to find out they sold me a mattress to carry 81kgs, could they not have seen I weigh considerably more than that and advised and sold me the correct item. Boils down to poor customer service and lack of interest in what they do. Not to mention the bedding which didnt make it through the machine three times. Then the two bedside lamps which blew bulbs at break neck speed. The stores by no means are cheap or even look cheap when one enters giving one false impression. Do not be fooled.

Helpful (0)

Replies (4)

@Home's replyOfficial

29 Sept 2020, 09:45

Hello Jethro
Thank you for sending us this feedback. We are always ready to help Guests get the best possible resolution. We have escalated your complaint to the Field Management Team and they will contact you directly to assist and advise. They should make contact by the end of today or tomorrow.
Thanks
The @home Customer Care Division

@Home's reply29 Sept 2020, 09:45

Official

@Home's replyOfficial

29 Sept 2020, 10:32

Hello Jethro
Please send me your order number so we can get that info to the Team.
Thanks
The @home Customer Care Division

@Home's reply29 Sept 2020, 10:32

Official

Hello Jethro
Please send me your order number so we can get that info to the Team.
Thanks
The @home Customer Care Division

Jethro R's updateReviewer Update

30 Sept 2020, 19:58

Hi, I don't have an order number any longer. I can give you my Foschini store card account number for you to look on your systems if that will do. I can't remember when the bed, bedding and lamps were purchased, all were purchased on different dates.

Jethro R's update30 Sept 2020, 19:58

Reviewer Update

@Home's replyOfficial

13 Oct 2020, 09:52

Hello Jethro
I tried looking up your order using your cell and email address. The search was not successful. Is there another email and cell number that you could have used when placing the order.

@Home's reply13 Oct 2020, 09:52

Official

Hello Jethro
I tried looking up your order using your cell and email address. The search was not successful. Is there another email and cell number that you could have used when placing the order.