Disgusting service, I feel ******

Item: @Home
Rating: 1
Author: Nutty T

I purchased a bed online on the 8th July 2021. I received an email about delivery and when I called I was told my delivery is scheduled for 22 July 2021.

Come 22 July I was on the look out for the delivery people and even called the online store, one consultant advised that my schedule date is actually the 23rd not 22nd. I called again today and I am told that my delivery was supposed to have happened yesterday. They can't give me a clear answer as to where or when my bed will be delivered. Warehouse numbers they provided me with are not working or no one is picking up?

I am so disgusted by customer care service of @home online shopping. I would not recommend to anyone. I chose online for convenience but should have rather gone to the store.

If you don't want to be frustrated in life DO NOT SHOP ONLINE. I want my money?? R9500 is a lot to lose .

Helpful (0)

Replies (4)

@Home's replyOfficial

23 Jul 2021, 15:10

Hello Nutty
Thank you for letting us know about your experience you had with our online Customer Care Team.

We will gladly help you and we have escalated this to the relevant Warehouse Team to investigate and call you to resolve the issue around your delivery.

Thanks
The @homewarestore Team

@Home's reply23 Jul 2021, 15:10

Official

@Home's replyOfficial

23 Jul 2021, 15:24

We apologise for the delay in your delivery but the warehouse was burnt down with the recent unrest in the KZN Area -
It is not safe to do deliveries but the Warehouse Team will contact you with an alternate resolution.
Thank you for your understanding and patience.
The @homewarestore Team

@Home's reply23 Jul 2021, 15:24

Official

Nutty T's updateReviewer Update

23 Jul 2021, 15:57

Can you provide me with the numbers and I call them to find out when my bed will be getting to me. Can I not be refunded my money and I just go buy my bed in the shops.

What I don't understand is if the warehouse was burnt down why did they send me an email on the 20 July confirming delivery? I don't believe this story. Even on your systems customer care agents couldn't even ascertain which warehouse does East London deliveries.

Nutty T's update23 Jul 2021, 15:57

Reviewer Update

@Home's replyOfficial

26 Jul 2021, 08:54

Hello Nutty

Can you confirm that you wish to have a refund and I will make the necessary arrangements to have the refund processed for you.

Thanks
The @homewarestore team

@Home's reply26 Jul 2021, 08:54

Official

Hello Nutty

Can you confirm that you wish to have a refund and I will make the necessary arrangements to have the refund processed for you.

Thanks
The @homewarestore team