Disgusting service after Bad Friday

I have recieved absolutely Disgusting service I placed an order for a bed on the 24th November at 9:51pm and received the following mail to say the order is placed but we have 48hrs to pay as theor card service was not working due to black friday.

We then made a payment on Sunday the 26th at 5:15pm less then 48hours after, and received a mail on the 26th saying payment received. And time to get excited, I then went to check on why it still wasnt delivered they had just gone and cancelled my order because they obviously made a mistake on their side.

When I came on your hello peter site yesterday and couldn't believe how many complaints they have. I am now officially the next customer to make a post Disgusting..... Not sure if they every realised how important a customer is and they are quiet happy to loose one that has already told many people about the shocking service and was a fond supporter.

I am absolutely shocked how they treat their customers that have followed the whole process correctly and they feel they have no obligation to fix it, they are the first online and company that has every given feedback like this, if its there error they should fix it.... Like the saying goes the customer is always right and very important to keep in retail.

Att: Tarryn in Customer care thank you for my call back that never happened which I requested, If you guys think you can get away with poor service and errors on your side with a generic mail I'm sorry that is just highly unprofessional.