1 reviews | Active since Sept 2019
Disgusting lack of customer service @Home!
I bought a coffee machine from @Home. I then realized it took the wrong pods! (I wanted Nespresso compatible pods) I then tried to return the machine. They cannot refund a Debit Card, they refused to refund my credit card, and the store does not carry cash. So how do you then get a refund? Well quite simply you don’t! I tried calling customer service. I was on old for almost 40 minutes in total (because my call is important to then) It has yet to be answered. I’ve emailed, Facebook messaged and tweeted and STILL have not had any response. Marquin the arrogant little store clerk was pretty snotty and refused to even try to help me. Pretty much laughed at my frustration, he clearly knows how *********** his head office is. He did not even pretend to be sorry! I am livid! Will not be shopping there ever again!
