Disgusted with service from @home and the fouchini Group

I ordered a coffee machine on the 22nd May from @home, i didn't even order it as a delivery but rather a store collection as i live near to one of their stores, two weeks later i still had no coffee machine. So i contacted online shopping support only to be told that we have to wait for a confirmation SMS along with a collection reference. Another week went by still no SMS so i continued to call time after time, spent i dont even know how much airtime just to be put on hold

Today is the 11/06/2020 and i'm still sitting with no coffee machine so i called again and i was told that the courier company has delivered the parcel to the store, so i called the store only to find out that it in fact hasn't been delivered. Again im back on the phone speaking to the 10th consultant who clearly isnt worried about my frustation, only to be told "sorry sir your parcel is missing", so i asked okay so its missing now when can i expect to get a new one now that the one i ordered is missing, i was then told that they do not have any stock left and i will have to wait for more stock to come in.

All in all i am honestly disgusted with the service i received from @home and in total the entire Fochini group, i cant understand how it can take a month for a company to transport good between their own stores, i can honestly say that i will never again do online shopping from @home.