Disgusted by your poor quality and after service .

Never in my entire life have I experienced such horrible service from any other company like I have experienced with @ home. I purchased a corner sofa from the Willow bridge branch where I received amazing service with my purchase . I had my sofa for only 3 months before I went abroad for 8 months and my sofa was in storage. When i returned back home I collected my sofa from my storage after using it only for about two months I noticed the stitching was coming lose and the sofa was sagging in the middle and slightly peeling off I also noticed squeaking sounds from my seats. I was the only one who made use of this sofa and could not understand how this was possible. I contacted the branch and was assisted , I was told someone will be sent to my apartment to assess my couch. I was very disappointed after he had told me they can't replace my couch and that there was absolutely nothing wrong with my sofa. With great agony I had to accept it . I went back abroad and returned recently back to SA once again my unit was kept safely in storage wrapped up in the same canvass like wrapping I received when the couch was delivered . I wish I could post pictures to show what my couch now looks like , my entire laminated flooring was covered in pieces of black fabric I now have a couch that's completely peeled . my first complaint was completely disregarded by the @ home team . I am expecting a response and I refuse to be told that the couch which was hardly in use cannot be exchanged or refunded . I recently went to the tygervlley branch where they made up an order for my new base set . I do spent quite a lot of money in all TFG stores but if this is the kind of quality they sell to their customers and the kind of service they provide , i doubt that they will be able to maintain good customer relations. Sandy Clarke