Disappointing service

The @home livingspace store in Brooklyn has disappointed me with their pathetic service. I made a purchase for bedding at the store on the 27 Nov 2020 im still waiting for it as they had to order at anaother store. There has been no communication whatsoever and whenever I call or whatsap they dont respond or they are of no help, telling me they cant tell me anything about my purchase or promise to call back and never do!