Disappointing service

I had purchased furniture at the centurion store of which I had waited a month to do due to stock availability. I was assisted by Alfred at the Centurion store. Due to thr delivery fee being so high we had asked if we can collect the furniture. Alfred had said that we can but did not inform us that the chairs needed to be assembled or that the collection was at our own risk of damages. We were unable to collect the items due to the chairs not being ready and the risk of any damage. I still do not have my furniture and had been mailing the store and warehouse in this regard for a way forward. I was unaware that my husband was told to pay the high delivery fee of R580 which he did and no one from @home bothered to rectify the matter as I do believe we should have to pay the delivery fee as we had already paid to hire a vehicle for us to collect which failed. Can this matter be resolved asap. I had paid in cash in full for the items. I do not have my furniture and I would like a full refund on the delivery fee of R580.