Disappointing customer service

Disappointed with exchange service since I’m a returning customer.

I was quite disappointed with the customer service after visiting @HOME Somerset West mall to exchange a bath mat that was not long enough wanting to get a longer, more plush one, meaning I would have spent more money anyway.

Yes, I did not have my store receipt but thought I would try since I remembered the date, which was less than three weeks ago because on this day I had spent close to R15000 at the store.

The bathmat, which was lying in it’s store plastic bag for this time had dust around the edges on places when the shop assistant took it out of the bag which I really wasn’t aware of because it probably picked it up either when I threw open the mat in the store on the day that I bought it or when I tested it at home…which I actually doubt, having a daily domestic worker and light floors where dust and dirt is highly visible. And putting it straight back in it’s bag after testing at home.

The shop assistant said the mat has been used - with it’s wrap around tag still attached!

So, yes, I’m highly annoyed after money spent and believing I would be a returning customer for years to come just to have decided ‘Well that was a waste of my time and efforts for wanting to build a good relationship’.

Oh, and they used one of their employees’ details for my purchase because I didn’t have an @HOME card, which I believe is a form of *****.