1 reviews | Active since Nov 2011
Disappointed NoFool Sale
Sat up last night for the 2Home NoFool 50% off sale and placed an order for 2 x RW cutlery sets at 50% off per set. Got as far as wanting to pay and suddenly there was no option on the page to pay. First thing this morning I tried again and again there was no prompt to make payment by credit card. I wrote to @ home by e-mail just after 8.30 am asking what to do. My e-mail was IGNORED. I wrote again just before 10.00 am and I received an e-mail saying I will be contacted. No-one made contact with me so I checked again this afternoon there the item was listed but now out of on-line stock so I phoned and spoke to a very nice helpful staff member who found 1 set available (which I have now on order) but I really am needing a 2nd set. So here I am appealing to ALL managers at Head Office to please, please, please find me a second set and to sell it to me at 50% off as per NoFool sale because not securing my purchase last night with two sets of IONA cutlery was not because I couldn't commit to payment - its because your - the @home webpage was not working properly. Wonder: Did this happen to other shoppers last night and if quantity advertised was an April Fool joke
Hello Lindsay Linklater
Thank you for taking the time to send this feedback. We have escalated this to the on-line Team and they will contact you directly.
Thanks and Kind Regards
The @home Customer Care Division
Hello Lindsay Linklater
Thank you for taking the time to send this feedback. We have escalated this to the on-line Team and they will contact you directly.
Thanks and Kind Regards
The @home Customer Care Division
