LL
Lindsay L

1 reviews | Active since Nov 2011

01 Apr 2016, 15:32

Disappointed NoFool Sale

Sat up last night for the 2Home NoFool 50% off sale and placed an order for 2 x RW cutlery sets at 50% off per set. Got as far as wanting to pay and suddenly there was no option on the page to pay. First thing this morning I tried again and again there was no prompt to make payment by credit card. I wrote to @ home by e-mail just after 8.30 am asking what to do. My e-mail was IGNORED. I wrote again just before 10.00 am and I received an e-mail saying I will be contacted. No-one made contact with me so I checked again this afternoon there the item was listed but now out of on-line stock so I phoned and spoke to a very nice helpful staff member who found 1 set available (which I have now on order) but I really am needing a 2nd set. So here I am appealing to ALL managers at Head Office to please, please, please find me a second set and to sell it to me at 50% off as per NoFool sale because not securing my purchase last night with two sets of IONA cutlery was not because I couldn't commit to payment - its because your - the @home webpage was not working properly. Wonder: Did this happen to other shoppers last night and if quantity advertised was an April Fool joke

0
Replies (1)
@Home
@Home's reply04 Apr 2016, 10:38
Official
Hello linzyl,

Hello Lindsay Linklater

Thank you for taking the time to send this feedback. We have escalated this to the on-line Team and they will contact you directly.

Thanks and Kind Regards
The @home Customer Care Division