Disappointed customer

I ordered a noir drinks trolley from TFG Online (@Home) on the 12th July Order Number, and I opted for the option to collect this item from the Midrand DC: Furniture Order Number: p***/ *** Placed: 12 July 2020 12 July 2020

I'm very irritated by the fact that no one has taken the time out to contact me and let me know if my order is ready or not, let alone the fact that I sent a complaint via email to the TFG customer services division last week and this is the response that I received from them despite the fact that I have been waiting for a month for my order :

RE: [***]Fwd: INVOICE p***

Inbox x

***

Aug 9, 2020, 11:48 AM (3 days ago)

to me

Good day, Thank you for your email. Kindly contact the Midrand DC on ***. Should you require any further assistance, please do not hesitate to contact us by e-mail at *** or call ***to speak to one of our friendly agents. Regards, TFG Online Shopping Team I am shocked that TFG's customer service still expects me to follow up with their DC on my order when they promised to contact me and let me know when I can collect. Maybe ecommerce is just not TFG's thing right now I don't know? I'll never do any online purchases from TFG ever again after this!!