Disappointed by @ home the shop I trust

I am very disappointed with them I bought a rug for 3500 using debit card!now I saw a rug somewhere else I then called them to return it! Guess what they full of stories I mean there’s no other store that I didn’t call hence they said since it’s a debit card they can only refund me cash! You mean all Gauteng stores don’t have 3500 I even left my number for them to call me no one seems to be interested they just told me to keep on calling! I was very shocked after the trauma I experienced Mall of the South their Manager Sinongile she is the only one out of all stores who was giving me updates if they struggling to make cash because people are using cards. I must say you will never ever see me buying anything at @ home! I even reported it at the head office no one called for the whole week! I need my money back !and they think they playing tricks with me I bought the item on the 28 of sept and 28 of oct is at the door step now they will tell me it overlapped a month. They so cruel and customer unsatisafactory and I am still gonna take it further or escalate it with my lawyer! I have been using my airtime to call each and every store and how huch is that!