Difficult Manager @Home Pavillion

I purchased a Philips Airfryer from the Pavillion branch in westville durban. 8 months later, after very few uses, the display screen broke. it didnt crack- it seems to have begun peeling/ melting from the centre out- the position of the damage was right above the handle of the drawer. The nature of the damage gave an assumption that the heat had somehow damaged the fryer.

upon taking it to the store, Sifiso the store associate had been quite helpful, as much as a customer would expect. The manager of the store- Neevan Balgobind on the other hand, kept suggesting and insinuating that the unit was dropped, and that he could'nt send it to the repair centre.

We obviously rejected his theories as it was not the truth at all, and any logical person with a basic and layman understanding of physics would be able to recognise that by looking at the damage. we insisted that he send the unit through as we were sure the experts would recongnise this.

upon receiving the report we find that the guys at Philtec Services, have word for word, suggested the exact same result, saying that we dropped the unit.

the cost to fix the unit is minimal and not an issue to pay, however the service company was instructed and briefed in by the manager hence the result- if the real problem/issue with airfryer is not addressed, then i am back to square one.