Defying Requests
After numerous correspondence and in-store assistance, it seems that @Home still does not understand that I do NOT want to receive ANY telephonic deals or communication.
As per the contract agreement, I ticked the box that said emails ONLY.
I still receive at least 3 calls per weeks from agents with specials and then also the computer generated calls as well.
@Home is quick to want to list you as a bad payer when you are one day late (keeping in mind, not all clients can go to the mall to make payments during the week as we have to work) but when it comes to them actually doing what I as a customer requested and signed into all requests falls onto deaf ears.
Well done @Home for being on the edge of harassing your clientele.
I am done asking politely and sending in requests.
Thank you for letting us know about your concern. We are not able to see all the details of your contact and would like to ask that you send us your details on the following email: ***
We would like to get this escalated for you immediately.
Thanks
The @home Customer Care Division
Thank you for letting us know about your concern. We are not able to see all the details of your contact and would like to ask that you send us your details on the following email: ***
We would like to get this escalated for you immediately.
Thanks
The @home Customer Care Division
