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jaishil D

1 reviews | Active since Dec 2009

08 Jul 2016, 06:41

DECLINED GIFT CARD

<p>went into the bedford branch with a gift card i recieved, not knowing, the card was expired. the store told me to call their HQ, which i did. the rude teamleader on the other side told me there is nothing they can do to assist. "its the stores problem if they want to honor the card". really!!! so @home then just pockets tons of money for unclaimed gift cards based on a "expiry policy", surely this has some legal rebounds, infact i will be taking this up with CPA and the relative ombudsman.</p>

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Replies (1)
@Home
@Home's reply08 Jul 2016, 07:06
Official

Hi Jaishil,

Thank you for taking the time to contact us,
We will escalate this matter onto our field management team.

Kind regards,
@home