Customer not happy

I'm not happy with the way my query was handled today. I bought a Russell Hob kettle and it stopped working today. I took it back as I was driving to the store the kettle cracked and when I got to the store I was told they can't assist me because of the crack. I left the kettle in the store because it's not working and useless. I'm one of the good customers with a big credit I decided this month to settle the account and close it.