AL
Andrew L
1 reviews | Active since Mar 2009
22 Dec 2020, 09:25
COUCH THAT ONLY LASTS 4 YEARS
Bought a Pellissima ‘leather’ corner unit 4 years ago and the covering has totally disintegrated. It is crazy that a ‘reputable’ store such as this can sell a product that has suck a short life. The warranty is for a very short period. What makes it worse is that I see a number of reviews complaining about the exact same thing and they continue to sell the same product at premium prices, knowing that there is an inherent defect in the material that is not visible to the unsuspecting victims.
This is totally unacceptable and I suspect ******** behavior.
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@Home's replyOfficial
23 Dec 2020, 09:55 Hello Andrew
Thank you for letting us us know about your experience you had. We would like to assist with your complaint but need some more information to facilitate the process. Please send us the order number for us to reference your purchase. We also need to know the store at which you purchased the sofa so we can arrange for an assessment to happen.
Thanks
The @homewarestore Team
Thank you for letting us us know about your experience you had. We would like to assist with your complaint but need some more information to facilitate the process. Please send us the order number for us to reference your purchase. We also need to know the store at which you purchased the sofa so we can arrange for an assessment to happen.
Thanks
The @homewarestore Team
@Home's reply23 Dec 2020, 09:55
Official
Hello Andrew
Thank you for letting us us know about your experience you had. We would like to assist with your complaint but need some more information to facilitate the process. Please send us the order number for us to reference your purchase. We also need to know the store at which you purchased the sofa so we can arrange for an assessment to happen.
Thanks
The @homewarestore Team
Thank you for letting us us know about your experience you had. We would like to assist with your complaint but need some more information to facilitate the process. Please send us the order number for us to reference your purchase. We also need to know the store at which you purchased the sofa so we can arrange for an assessment to happen.
Thanks
The @homewarestore Team