COUCH DELIVERY OVER A WEEK LATE
<p>We ordered a couch on 25 November from the Loch Logan Waterfront, Bloemfontein branch. We were told it would be delivered by the 9th of December. We still waiting and not getting any answers or directions. Apparently it was delivered to the Bloem branch on 7 December yet we getting no response from them. Shocking service considering we have already started making payments. </p> <p> </p> <p>Poorly assisted by "Africa N" one of the furniture consultants. </p>
Good day,
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you to assist.
Thanks,
The @home team
Good day,
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you to assist.
Thanks,
The @home team
Your salesteam at Loch Logan never phoned me back. I got my husband to phone them on Monday, whereafter they phoned me on Tuesday, telling me that the couch has been delivered to their warehouse and promising it will be delivered by today (Thursday). We just phoned to enquire about the delivery time and was informed that the truck is doing deliveries in Aliwal North. The "help" we spoke to was William and Colin. Both from the Loch Logan branch. I've already started making payments towards this purchase. My husband is taking this case to the ombudsman. Your service is appalling.
Your salesteam at Loch Logan never phoned me back. I got my husband to phone them on Monday, whereafter they phoned me on Tuesday, telling me that the couch has been delivered to their warehouse and promising it will be delivered by today (Thursday). We just phoned to enquire about the delivery time and was informed that the truck is doing deliveries in Aliwal North. The "help" we spoke to was William and Colin. Both from the Loch Logan branch. I've already started making payments towards this purchase. My husband is taking this case to the ombudsman. Your service is appalling.
We have escalated this to the Area Manager who will call you directly. We apologise for the delay. It will be investigated but the Area Manager will call you before the close of business today.
The @home Customer Care Division
We have escalated this to the Area Manager who will call you directly. We apologise for the delay. It will be investigated but the Area Manager will call you before the close of business today.
The @home Customer Care Division