Couch delivery debacle

<p>I ordered a couch on 8 May, with a promise that it would be delivered within six weeks.</p> <p>Since that day, I have received zero service from @Home, unless I initiated it. Within the first six weeks, I called three times to follow up, and each time was told I'd receive it at the six week deadline. Come the day before the deadline, I called to follow up and was told that my couch had arrived in SA, but was "faulty" so was sent back and they were awaiting a new delivery. The lady I dealt with assured me of the date it would arrive and assured me she'd call me personally on that day to organise delivery. Nothing. We did, however, receive a text saying the couch had arrived and someone would contact us within two weeks to organise delivery (this after seven weeks).</p> <p>During week 8, I went to the branch, and the manager had the warehouse call me. Only then was I informed that the couch was still in Johannesburg. But with that, I was given an assurance that he would call me back on Friday (1 July) with details of delivery. I left two voice messages at the warehouse that day, and have yet to hear back. I tried to get hold of the manager I'd dealt with earlier in the week, but he was not at work anymore. I tried to call customer services but couldn't get through without an account number, which I do not have.</p> <p>Can someone who actually cares about customer satisfaction please contact me as a matter of urgency in this regard.</p>