Consistent bad service at @home Melrose

I consistently experience bad service (disinterest, bad attitude, being ignored, slow service) every single time I go to the @home store in Melrose. Because I live in the area its just the easiest to go, so I generally just grin and bear it. <br> <br> Today I tried to call the store the in afternoon and the phone just ring once and then would be cut off. I kept calling and eventually the phone was taken off the hook, engaged tone. I am very disappointed at this level of service but I am definitely not surprised.