KM
Koketso M

1 reviews | Active since Feb 2020

09 Oct 2020, 07:35

Consider buying an E-gift card elsewhere, for the sake of your peace

I bought an E gift card on behalf of the company I’m working for, for one of the employees. I bought the gift on the 1st of September and it wasn’t delivered to her until the 5th of October. I had to be the one to chase after them literally every single day and they would tell me they have sent it, I even went in store a couple of times. This was the worst experience I’ve ever had with any retail store would definitely not recommend buying an e-gift card from them. On top of that it seemed like I took the money for myself because the lady didn’t receive it each time I told her they have resent it. I’d constantly have to explain to my superiors that the fault is with @home and I didn’t take the money. I generally love @home and I often buy my personal things from here but I have never been so disappointed and angry.

0
Replies (1)
@Home
@Home's reply09 Oct 2020, 16:40
Official
Hello Koketso

Thank you for letting us know about this poor experience you had. We are sorry that you had to go through this. We need to understand our failure to meet your needs as a valued Guest to @home. Please let me know at which store you had the issue and I will get the Field Management Team to contact you directly to assist you.
Thanks
The @home Customer Care Division