Complete lack of information and communication

To be honest your products are lovely, but the general customer experience is appalling. <br> We expected delivery of an item today - I had to call the store to find out about it, only to be told it hasn't even reached the distribution centre yet. The communication with your customers is terrible. <br> <br> We dealt with Thokozani Khumalo in the store - he doesn't seem to have much of an idea of what is happening (I see he has other complaints about him) and now I have been waiting for him to call me back and give me feedback.<br> <br> I can't get through to the customer service department, either I require a card number or the number is engaged, no one in the store gets back to me, and the social media channel is slow. I want to speak to someone who knows what is going on, please.<br> I am very disappointed and all I want is to know when my purchase will be delivered.