Complaint

<p>I placed an order for the Angela bed linen grey double xlength with Maboloko Phadime on the 23rd July 2016. She told there was no stock but will receive delivery once it has arrived some time in August 2016. Specifically told her that am moving to a new place which has no bed. She told me it will be delivered once it arrives after some quality checks have been done without any hustles.</p> <p>Fast forward.</p> <p>I received an sms about two weeks ago, to be specific it was on the 12th August 2016 stating the bed has arrived in SA. No one contacted me until I started calling tel: ********** 860.</p> <p>Spoke to Mbulelo from The Glen store on the 19th August 2016 who advised me that the stock has arrived and don’t understand why I was not contacted regarding delivery. He said the is nothing he could do as the people who deal with deliveries were then closed as I called after 15h00. He promised to call me on Monday, 22nd August 2016 when he gets to work at 09h00 to advise me of the order/delivery status. Was not surprised when he did not call. I called him to find out why he did not call as promised, he apologized and told me he will escalate it to the order manager to speed it up and he will let her call be back. Was not surprised when she did not call back.</p> <p>I then called him again to find out why was I not contacted as promised again. He apologized and said he will call me back. Was not surprised when he did not call back.</p> <p>I then called back, tiring as it was, wasting my time while I could be productive at work.</p> <p>Was then contacted by some Vusi person telling me about some internal processes which I was not interested in. He told me he had to cancel my order, reverse the fund then place another one to speed up processing. Told me I just want to know when the bed will be delivered. He promised to call me in a minute after processing the order again. Was not surprised when he did not call.</p> <p>Mbulelo then contacted me after 18h00 on the same day to find out if I was contacted. Told he Vusi contacted me but he did not get back to me as promised.</p> <p>I then told Mbulelo to call me today before 10h30 and to ensure the bed gets delivered to me today still at 14h00. He agreed. Was not surprised when he did not call.</p> <p>I called back then he started telling stories again which was kinda exhausting. He then referred me to @home Mall of Africa as he escalated this issue to them.</p> <p>I spoke to Sandra on tel: ********** 027 who advised me the order was only processed or completed today then sent to DC for delivery. Told her its now been a month and no one is calling me with feedback and I expect this bed to be delivered as soon as possible. She told me she has no control once this issue has been escalated to DC. Reminded her of her powers as a manager (if not mistaken) that she can ensure this issue gets resolved ASAP. She then told me she sent them and email and is still awaiting feedback. Promised to call me once she has feedback.</p> <p>Angel from DC tel: ********** 300 called me to tell me delivery will take place on Thurs, 25th August 2016 which I bluntly refused to accept, told me they fully booked for deliveries tomorrow. I then demanded that she makes sure this bed is delivered tomorrow as this issue has been dragging for too long. She said she will get back to me. Was not surprised when she didn’t.</p> <p>I then called back to ask her why she did not get back to me as promised. And then I insisted the device gets delivered tomorrow. She said she was going to get her manager. She placed me on hold. She got back to me after a few minutes to confirm delivery will take place on the 24th August 2016 afternoon. Am not holding my breath for this.</p> <p>I am appalled by the after sale service I have received to say the least. This is not the type of service I expected from ********** I have been sleeping on a mattress only because I have been waiting for this bed to be delivered on time.</p> <p>I expect management to look into this matter as I am not impressed as a customer.</p>