Club Subscription

I have requested the cancellation of the Club Membership as it I did not see it benefiting me. That was more than six months ago. I recently went through my statement and find out that I was still subscribed to the club. I immediately called the head office and query the unauthorized/cancelled club subscription. It took them two weeks to sort out the matter and I was told they have done reversals. To my surprise, last Sunday I still found out that Im still owing them money and no reversals done. This is *****, cause I have been charged for something I canceled with arrears included.