Cheated by @home Living space Sandton City

I recently made the mistake of ordering engagement presents for my cousin from TFG's online store.

I ordered 2 gifts for the bride and groom to be. The online part was simple enough; I picked my items, paid for them and picked the store I wanted them delivered to which was @Home Living space in Sandton City.

I received an sms 2 days later that the first package had arrived at the store and was ready for collection, a day later I received another such text for the 2nd package so I made my way to the store to pick them both up. When I got to the store there was only one package and I was told the other one might still be on its way which I found strange because the text I received said both packages had been dropped off at the store.

I immediately went back to my office and called the TFG call centre who confirmed that both packages had indeed been delivered to the store and were signed for by an employee at the store. The lady at the call centre said she would get to the bottom of the issue and call me back once she had spoken to the store manager at TFG.

I got a call from the courier company to confirm that I had received my orders and I told them I had only received one of them. They also said they would call me back. I had to call the store myself after a few hours passed and I saw that nobody was making contact. The store room manager at @home Sandton City told me that he had received a call from their call centre regarding the issue and that the person who had signed for the package is not in the store and is not answering their phone, but he would call me as soon as he got hold of this person. This happened last Friday the 29th, the engagement party the gifts were for has come and gone and today on the 4th of July I'm yet to receive a call from any representative of TFG. I find this to be very ************ business practice from a brand of TFGs stature. I have paid for goods I haven't received and nobody seems to be bothered about setting this right. The worst thing is that when I call the store line is engaged and I can't get through. I doubt I'll be purchasing anything else from this store as things just seem to go missing and nobody wants to account for them. Disgusting service