Cash Refund Refused

<p>We bought a Grey Stockholm Sofa Bed on the 19th of July 2016. On the weekend of the 17th of September I sat on the couch and the couch broke. We logged this with the Assessment Centre which was very helpful in getting an assessment booked and coming out to view the broken couch. The documents was submitted and my wife went to the branch to speak to the manager at The Grove. She was very helpful and tried to assist in getting our refund cash instead of paid back to our account, however the doors were closed in her face no matter what she tried. She tried to prevent a customer complaint and tried to help wife in getting this sorted.</p> <p> </p> <p>My question is this. There is a balance on the account, but it is not for the couch. The couch has been settle at the end of August 2016.</p> <p> </p> <p>Why is it that we cannot ask for our refund to be paid in cash or to be refunded onto one of our cards?</p> <p> </p> <p>I have lost faith in the furniture products that @Home sells and therefore would not want to buy another product with @Home and would like to take that money and use it at a different company to purchase something.</p> <p> </p> <p>Please can someone contact me so this can be resolved.</p> <p> </p> <p>Thanks.</p>